Website Repair (Any Website — Not Just WordPress)
When your site is down, hacked, slow, or broken, we find and fix the root cause. All platforms. No redesign — just repair.
- Uptime restored — get your site back online
- Malware removed and access secured
- Speed improved where it was causing the problem
- Forms and checkout fixed so leads and sales flow again
- SSL and DNS issues resolved
- Access recovered when you're locked out
Typical turnaround for common issues: 24–48 hours. Complex cases may take longer.
What Is Website Repair?
Website repair means we find why your site is broken, slow, hacked, or unreliable and fix that cause. We change only what's needed to restore function and security — no new design, no rebrand, no new pages. Minor UI tweaks may happen only when necessary to restore something (e.g. a button or form).
Quick examples we fix:
- 500 error after a plugin or server update
- Site hacked and redirecting to spam
- Forms not sending or emails not arriving
- SSL certificate expired or invalid
- Slow TTFB (server taking too long to respond)
500 Internal Server Error
We find and fix the root cause.
What It Is NOT
- A redesign or rebrand
- Adding new pages or features
- Building a new site from scratch
- Ongoing content updates or marketing
Common Symptoms We Fix
If you're seeing any of these, repair is usually the right fit. We diagnose first, then fix.
Down or broken
- White screen or blank page
- 500, 503, or other server errors
- Pages not loading or only partly loading
- Broken links, images, or layout after an update
Hacked or suspicious
- Redirects to unknown sites
- Google "this site may harm your computer"
- Strange new users or admin accounts
- Unexpected pop-ups or injected content
Slow or unstable
- Site very slow to load
- Intermittent timeouts or errors
- Sluggish admin or checkout
Hosting, DNS, and SSL
- SSL certificate errors or "not secure"
- DNS not resolving or pointing wrong
- Cannot access hosting or control panel
Ecommerce and leads
- Checkout failing or cart errors
- Contact or lead forms not sending
- Payments not completing or orders stuck
What We Actually Repair
We work across code, server, database, security, and infrastructure. Here's what that means in practice.
Code & front-end behavior
Fixing broken scripts, missing assets, and layout/behavior issues that break the site for visitors.
- JavaScript errors breaking pages or forms
- Console errors from missing or bad scripts
- Broken CSS, images, or other assets
- Layout or display bugs after an update
Backend & runtime
Fixing server-side errors and crashes so your app or CMS runs reliably.
- PHP fatal errors or white screen
- Node app crashes or not starting
- .NET app pool or runtime issues
- Broken or conflicting dependencies
Database
Restoring database connectivity and integrity so the site can read and write data correctly.
- Database connection errors
- Corrupted tables or failed queries
- Slow or failing queries affecting the site
Server & config
Correcting server and app config so the site serves correctly and redirects work.
- Apache, Nginx, or IIS misconfiguration
- .htaccess or rewrite rules
- Redirect loops or wrong redirects
- Caching or header issues
Security incident response
Removing malware and backdoors, cleaning compromised accounts, and hardening where appropriate.
- Malware and backdoor removal
- Cleaning compromised admin or user accounts
- Hardening configs and permissions
Performance
Fixing the issues that are actually slowing your site (we fix root causes, not hype).
- Core Web Vitals issues we can fix
- Caching setup and tuning
- Image or asset optimization where relevant
- Reducing render-blocking or improving TTFB
Infrastructure
Getting DNS, SSL, and basic email setup right so the site is reachable and trusted.
- DNS records and propagation
- SSL installation and renewal
- CDN or basic delivery issues
- SPF/DKIM guidance for email deliverability
Access & control
Getting you back in when you are locked out or when access has been abused.
- Locked out of admin or hosting
- Rogue or unknown admin accounts
- Credential reset and access strategy
We Repair Every Type of Website
Same repair mindset and process whether your site is a simple static page or a complex app.
How We Repair Your Site
Intake and access
You see: You send a short description and we get secure access (logins, FTP/SFTP, or hosting as needed).
We do:
- Review your description and any error messages
- Request only the access we need
- Document current state and backups if available
Stabilize
You see: If the site is down or actively compromised, we take steps to stop further damage.
We do:
- Put site in maintenance or restrict access if needed
- Preserve logs and evidence
- Avoid changes that make recovery harder
Diagnose
You see: We identify the root cause and report back before doing major changes.
We do:
- Inspect logs, code, database, and server config
- Reproduce errors and note contributing factors
- Summarize cause and proposed fix
Repair
You see: We apply fixes and keep you informed if we need to go beyond the initial scope.
We do:
- Fix the root cause (code, config, security, or infra)
- Make minimal necessary changes
- Document what we changed
Verify
You see: We confirm the site works and that key flows (forms, checkout, etc.) behave.
We do:
- Test critical pages and actions
- Run before/after checks where relevant (e.g. speed, security)
- Confirm no new errors introduced
Prevent
You see: You get a written summary and clear next steps to reduce the chance of repeat issues.
We do:
- Deliver summary and change log
- Recommend backups, updates, or hardening
- Optionally recommend a maintenance plan
How We Diagnose and Verify
We use standard, industry-accepted tools so our findings are clear and repeatable.
Lighthouse
89
Performance
SSL
Valid
Certificate OK
Response
200
Healthy
Browser diagnostics
So we can see the same errors and behavior your visitors do.
- Chrome DevTools — Inspect console errors, network requests, and front-end behavior.
Speed and performance testing
To measure real issues and confirm improvements.
- Lighthouse — Core Web Vitals and performance snapshot.
- GTmetrix — Real-world load time and waterfall.
- PageSpeed Insights — Google's view of performance.
- WebPageTest — Detailed load and geographic tests.
Security
To find malware and compromised code so we can remove it properly.
- Platform-agnostic scanning — We use scanning approaches suited to your stack (e.g. Wordfence, Sucuri, MalCare on WordPress; equivalent or custom checks elsewhere).
Server and hosting
So we can trace errors to config, code, or environment.
- Server and error logs — See what actually failed and when.
- SSH / SFTP — Secure access to files and config.
- Control panels — cPanel, Plesk, or host-specific tools where you use them.
- Database tools — Inspect and repair DB when needed.
Verification
So you have proof the fix worked and the site is stable.
- Before/after tests — Screenshots or metrics for speed and key flows.
- Uptime checks — Confirm the site stays up after we're done.
What You Get When We're Done
Every repair includes clear documentation so you know what happened and what to do next.
Repair summary
- Written summary: root cause and what we fixed
- Change log of edits we made
- Before/after performance snapshot when applicable
- Security notes and recommended next steps
- Optional: maintenance plan recommendation if it fits your situation
Keep It Running After Repair
Once the site is fixed, keeping it updated and monitored reduces the chance of repeat issues.
One-time hardening
Sites that were hacked or have not been secured in a while.
- Security review and hardening
- Stronger passwords and access rules
- Recommendations for backups and updates
Ongoing maintenance
Sites that change often or run on a CMS with plugins/themes.
- Scheduled updates and checks
- Backup verification
- Monitoring and quick response to issues
Care plan (premium)
Business-critical sites that need priority support.
- Everything in ongoing maintenance
- Priority turnaround
- Quarterly review and recommendations
How Repair Is Priced
We match the pricing approach to the problem: straightforward for common issues, diagnostic + hourly when it's complex or unknown.
Repair package (flat)
Best for: Common, well-understood issues (e.g. white screen, simple malware cleanup, SSL fix).
How it works: Fixed scope and price; we confirm the issue fits before you commit.
- Diagnosis and fix within scope
- Written summary and change log
- Verification
Diagnostic + hourly
Best for: Complex or unknown issues, multiple problems, or custom/enterprise setups.
How it works: We charge for a diagnostic first; then we fix at an hourly rate with clear communication.
- Thorough diagnosis and written findings
- Repair work by the hour
- Same deliverables as above
Emergency same-day add-on
Best for: When you need priority scheduling and same-day start.
How it works: Add this to a repair package or hourly engagement for faster turnaround.
- Same-day start where possible
- Priority in our queue
- Same repair and deliverables
Important disclaimers
- We need the access you agree to (logins, FTP, hosting) to do the work; without it we cannot complete the repair.
- You are responsible for any third-party costs (e.g. SSL, premium plugins, hosting upgrades) we recommend.
- We work within your existing plugin, theme, or license limits; we do not purchase licenses for you unless agreed.
- We fix current issues and harden where we can; we cannot guarantee your site will never be attacked again.
- Repair scope does not include redesign, new pages, or new features; those are separate projects.
Frequently Asked Questions
Ready to Get Your Site Fixed?
- We fix the root cause, not just the symptom
- All platforms — static, custom, CMS, ecommerce
- Clear process, written report, and next steps
- 24–48hr typical turnaround for common issues